Privacy Policy

Last updated: April 9, 2026

1. Who We Are

ClearedWay Compliance LLC ("ClearedWay," "we," "us," or "our") is a New York-based compliance assistance service that helps property owners manage and clear NYC building violations. Our website is located at clearedway.com and you can contact us at hello@clearedway.com.

2. Information We Collect

We collect the following types of information when you use our website or services:

Information you provide directly:

• Full name
• Email address
• Phone number
• Property address
• Violation details and related documentation
• Contractor information you provide to us
• Any other information you submit through our forms or communications

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
• Referring website or link

Information from third parties:

• Publicly available NYC property and violation records (HPD Open Data, NYC DOF, NYC Registration Data)
• Contact information obtained through lawful data enrichment services

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our compliance services to you
• To prepare and submit violation correction paperwork on your behalf
• To communicate with you about your violation, deadlines, and service status
• To send you SMS text messages and emails related to our services
• To coordinate with contractors and NYC agencies on your behalf
• To process payments for our services
• To improve our website and services
• To comply with legal obligations
• To respond to your inquiries and support requests

4. SMS and Email Communications

By providing your phone number or email address, you consent to receive communications from ClearedWay including:

• Service-related SMS text messages regarding your violation status and deadlines
• Email communications about your compliance filings
• Reminder notifications about upcoming deadlines

You may opt out of SMS communications at any time by replying STOP to any text message. You may opt out of email communications by clicking the unsubscribe link in any email or contacting us at hello@clearedway.com. Please note that opting out of marketing communications does not affect service-related communications necessary to complete your filing.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• NYC Government Agencies — We submit your information and documentation to HPD, DOB, FDNY, DEP, DSNY, and other relevant agencies as part of providing our services
• Contractors — We share relevant violation information with contractors you designate to collect their documentation
• Service Providers — We work with trusted third-party providers for payment processing, digital notarization, email delivery, and website hosting who are contractually obligated to protect your information
• Legal Requirements — We may disclose your information if required by law or in response to valid legal process
• Business Transfers — In the event of a merger or acquisition, your information may be transferred as part of that transaction

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Violation filing records are typically retained for a minimum of seven years in accordance with New York State record-keeping requirements. You may request deletion of your personal information subject to these legal retention requirements by contacting us at hello@clearedway.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — The right to request a copy of the personal information we hold about you
• Correction — The right to request correction of inaccurate information
• Deletion — The right to request deletion of your personal information, subject to legal retention requirements
• Opt-out — The right to opt out of marketing communications at any time
• Portability — The right to request your data in a portable format

To exercise any of these rights, please contact us at hello@clearedway.com. We will respond to your request within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us at hello@clearedway.com.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

11. Third-Party Links

Our website may contain links to third-party websites including NYC government portals. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@clearedway.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

ClearedWay Compliance LLC
hello@clearedway.com
New York, NY