Terms of Service

Last updated: April 9, 2026

Please read these Terms of Service carefully before using ClearedWay's services. By submitting your information or using our services, you agree to be bound by these terms.

1. About ClearedWay

ClearedWay Compliance LLC ("ClearedWay," "we," "us," or "our") is a New York-based compliance assistance service that helps property owners manage and clear NYC building violations. We are not a law firm, and our services do not constitute legal advice.

2. Services Provided

ClearedWay provides the following services to property owners and managers:

Review of NYC building violations issued by HPD, DOB, FDNY, DEP, and DSNY
Preparation of required correction paperwork and compliance documentation
Coordination with contractors to collect required documentation
Facilitation of digital notarization where required
Submission of completed filing packets to the appropriate NYC agency or borough office
Violation deadline tracking and reminder notifications

All filings and certifications must be reviewed and signed by the registered property owner or authorized managing agent. ClearedWay prepares documentation on your behalf but does not act as your legal representative.

3. Eligibility

To use our services you must be:

The registered owner or authorized managing agent of the property in question
At least 18 years of age
Legally authorized to submit certifications to NYC agencies on behalf of the property

4. Fees and Payment

Our fees vary depending on the type and complexity of the violation. Pricing starts at $99 per violation. Exact fees will be communicated to you before any payment is processed. All fees are due at the time of service engagement unless otherwise agreed in writing.

Fees are non-refundable once work has commenced on your filing unless ClearedWay is unable to complete the service due to circumstances within our control.

5. Your Responsibilities

By using our services you agree to:

Provide accurate and complete information about your property and violation
Ensure the physical correction or repair has been completed before requesting certification filing
Review all prepared documents carefully before signing
Respond to our requests for information or documentation in a timely manner
Notify us promptly of any changes to your contact information or property status

6. Accuracy of Information

You are solely responsible for the accuracy of all information you provide to ClearedWay. By signing any certification or correction document, you are certifying to the relevant NYC agency that the information is true and accurate. ClearedWay prepares documents based on information you provide and cannot be held liable for inaccuracies resulting from incorrect information supplied by you.

7. No Guarantee of Outcome

While we make every effort to ensure your filings are complete and compliant, ClearedWay cannot guarantee that any violation will be dismissed or cleared by the relevant NYC agency. Agency decisions are outside our control. If a filing is rejected due to an error on our part, we will resubmit at no additional charge.

8. Communications

By providing your phone number and email address, you consent to receive communications from ClearedWay related to your violation and our services, including SMS text messages and emails. You may opt out of these communications at any time by replying STOP to any text message or contacting us at hello@clearedway.com.

9. Limitation of Liability

To the fullest extent permitted by law, ClearedWay's total liability to you for any claim arising from or related to our services shall not exceed the amount you paid us for the specific service giving rise to the claim. ClearedWay shall not be liable for any indirect, incidental, or consequential damages.

10. Intellectual Property

All content on ClearedWay's website and materials, including text, graphics, logos, and software, is the property of ClearedWay Compliance LLC and is protected by applicable intellectual property laws.

11. Governing Law

These Terms of Service are governed by the laws of the State of New York. Any disputes arising from these terms or our services shall be resolved in the courts of New York County, New York.

12. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by posting the updated terms on our website with a revised date. Your continued use of our services after any changes constitutes your acceptance of the new terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

ClearedWay Compliance LLC
hello@clearedway.com